IGD is a training and research charity.
We’re proud to help launch the world’s first Food Waste Reduction Roadmap in partnership with WRAP. The Roadmap sets out a clear path we should all follow collectively to tackle UK food waste wherever it occurs.
Retail Analysis is your window on the world of retail, providing insights on retailers, countries, stores and trends.
Our team of retail experts track the latest industry trends, deliver and analyse key news, and visit retailers and their stores around the world to provide you with commercial insights that will help you build stronger plans and work more effectively day-to-day.
Digital retail models of the future
Our new research examines how data and technology are transforming retail business models.
Better understand what’s influencing grocery shoppers today, with insight on this means for future behaviour both pre-shop and in-store. We talk to thousands of British grocery shoppers each year. We explore their behaviour, missions, sentiment and preferences across a range of different key industry themes and topics.
Shoppers of the future
Future-proof your business now to win with shoppers in 2025.
Use your supply chain to be more efficient, improve capability and grow your company. Supply Chain Analysis gives you the latest insight, case studies and thought leadership on how to build a successful supply chain.
Supply Chains for Growth
Download our report to understand how supply chain excellence will be a source of growth and value for the future.
Online Store of the Future
Grocery retail is seeing an unprecedented amount of change and it's just beginning.
Retailers and manufacturers must respond now,
to succeed in the future.
UK's online grocery market will grow 51% by 2023
7.9% of total market
America's online grocery market will grow 149% by 2023
3.5% of total market
China's online grocery market will grow 286% by 2023
11.2% of total market
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Three key questions
To explore these questions, IGD has interviewed global heads of ecommerce at grocery manufacturers and some of the world’s leading online retailers.
We also conducted an industry survey to test our vision and understand levels of preparation. We had 223 respondents from 42 different markets, from senior roles, including CEOs, vice presidents and directors.
We’ve drawn on the knowledge of IGD’s global team of experts in online shopper insight, online, technology and supply chain.
The online store of the future will contain five key features:
It will be a shopper’s personal micro store with individualised and online exclusive products, personalised promotions, recommendations, advertising and loyalty schemes.
It will act as a smart personal assistant, connecting with various devices, preventing shoppers from running out of products and supporting their lifestyle goals.
It will be more efficient for shoppers, easier and quicker to order products.
It will help give shoppers a frictionless combined offline and online shopping experience.
It will at times be invisible, with shoppers buying products from shoppable digital content. In the future, people can be shopping at any time.
Read more about the features and the ten areas companies need to focus on to prepare.
Change or fail
Grocery retail is seeing an unprecedented amount of change,
driven by changing shopper expectations that can be met using transformative technologies.
Prepare for the future
Fill out your details to download your free copy of the research
About The Consumer Goods Forum
The Consumer Goods Forum is a global, parity-based industry network that is driven by its members to encourage the global adoption of practices and standards that serves the consumer goods industry worldwide. It brings together the CEOs and senior management of some 400 retailers, manufacturers, service providers, and other stakeholders across 70 countries, and it reflects the diversity of the industry in geography, size, product category and format. Its member companies have combined sales of EUR 3.5 trillion and directly employ nearly 10 million people, with a further 90 million related jobs estimated along the value chain. It is governed by its Board of Directors, which comprises more than 50 manufacturer and retailer CEOs.
"This report sets out a clear, consumer-centric vision of tomorrow’s on-line shopping experience and gives us all something to aim towards. It ties nicely to the theme of this year’s Global Summit - Consumer Centricity in a Data-Driven World. And it highlights the importance of the CGF’s positive change agenda – such as using new technologies to deliver accurate product information on the digital shelf, designing out product and packaging waste, and retailer-manufacturer collaboration for growth."
Peter Freedman, Managing Director, The Consumer Goods Forum
For more information, please visit:
Online Retail Insight Manager
Email: [email protected]
IGD Services North America
Email: [email protected]
IGD Services Asia
Email: [email protected]