The websites at igd.com, retailanalysis.igd.com, supplychainanalysis.igd.com, shoppervista.igd.com and leadingedge.igd.com ("the Site") are operated by The Institute of Grocery Distribution, a company registered by guarantee in England under registered number 105680 with registered office at Grange Lane, Letchmore Heath, Watford, Herts, WD25 8GD ("we", "us" and "our" ) either in our own capacity or, where stipulated, as agent for IGD Services Limited, a company registered in England under number 3357260 with registered office at Grange Lane, Letchmore Heath, Watford, Herts, WD25 8GD or agent for IGD (Services) Canada Inc.
If you have any questions, comments or suggestions about the way in which we use your personal information, if any of your personal information changes or if you wish your details not to be used, please write to us at the above address, email us at [email protected] or telephone us on 01923 857141 during normal business hours.
We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. In particular, we store your personal details on a secure server. We use encryption technology when obtaining your payment card details in the order form from you and we use firewalls on our servers. No payment card details are stored on our servers.
Data that we collect
We may ask you to supply us with various information about yourself or your colleagues during your use of the Site. We use that information to process your orders and to give you a service that suits your preference.
We may collect various information from you relating to you or people you represent that is capable of identifying you or them personally when you submit an enquiry to the Site, when you submit your order for goods, services or materials or when you subsequently visit the Site including (without limitation) the following: your title; name; job title; organisation; postal address; address for delivery of the goods; address for invoicing; telephone number; e-mail address; delegate name(s); delegate email addresses; delegate job titles; comments, enquiries or suggestions that you submit to us and details of how you discovered the goods, services or materials and why you require further information; usernames; passwords; Internet Protocol address numbers; payment card details; and names, profile, contact details, usernames and passwords of those people you represent.
We need this information in order to respond to your enquiry, process and deliver the goods, services or materials ordered by you, to collect payment from you, to send you information relevant to the goods, services or materials ordered and in case we have any queries. We will also use it to create a log on for igd.com.
You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes. You are responsible for ensuring that you have full authority and consent to supply us with any data submitted by you in respect of you and anyone else.
Data that we collect to diagnose technical problems and analyse user trends
The following information may be collected related to Your device and browser:
- device's IP address (captured and stored in an anonymized format);
- device screen resolution;
- device type (unique device identifiers), operating system, and browser type;
- geographic location (country only);
- Mouse events (movements, location and clicks)
This data includes:
- referring URL and domain;
- pages visited;
- geographic location (country only);
- preferred language used to display the webpage;
- date and time when website pages were accessed
Other uses of your personal information
We may use any of the information which you provide to us in order to send you our newsletters, publications and other information about us, our websites, our goods or services, our events, training, seminars, details of events or goods or services offered by third party sponsors who we have selected, or anything in which you show an interest. If you attend any of our events, including a webinar, we may include your name, job title and company name in a delegate list. Delegate lists may be distributed in hard copy or electronically including via PDF or weblink. Your name, job title and company name may be placed on igd.com or any of our other websites including apps. We may also use your details to allow other delegates to send you messages within a dedicated app. If you would prefer not to receive that information or any part of it or be included in any way, please inform us of this by sending us an appropriate e-mail explaining this to [email protected], write to us at the above address or fax us on 01923 852531.
We may also use your personal information to customise the Site in line with your preferences and to help us understand the way in which users use and visit the Site, analyse user trends and diagnose technical problems. The data obtained by us from your usage of the site can be linked to other personal data held by us.
Further, we may use your personal information for the purposes of billing, customer services, network management, customer surveys and improving the Site.
Please be aware that to protect your privacy we will wherever practicable aggregate your personal information so that it is used by us in an anonymous format.
Third Parties and Links
We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.
We may transfer our databases containing your personal information if we sell our business or part of it.
Accessing your information
You have the right to access information we hold about you, in accordance with data protection legislation. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Please write to [email protected] or write to the Company Secretary at the address above.
Transfers outside of the EEA
In the event that we send any personal information outside of the EEA, we will ensure that appropriate safeguards are in place to protect the information.
Volunteers for charitable activities
If you volunteer for one of IGD's charitable activities, we will use your personal details to communicate with you about IGD's charitable activities. We may share your details with trusted third parties who deliver services on our behalf, but we will not sell your details.
We will not automatically add you to our database to send you details of our commercial opportunities, but we may from time to time contact you to see if you are interested in any of our commercial offerings.
Educator Hub registration
IGD will use data gained via registration for the Educator Hub to help us understand how our free teaching resources have been used and to help us plan better for the future.
We will contact users via email to gain feedback on our educator resources. We do this to measure our charitable impact and improve the services we provide.
All data from the feedback survey will be aggregated and anonymised. We may use your quotes however, we will not publish your name or school without your consent.
Feedback from the survey will be published on our website, reports and communication emails.
Educator Hub opt-in for sharing data with trusted third party
If you have opted-in, we may share your details with trusted third parties (currently Hopscotch, Future First and EdComms) who deliver services on our behalf, but we will not sell your details.