Labour shortages impacting availability – shopper research 22-24 October 2021

25 October 2021

Availability issues

Operational labour and HGV driver shortages has become severe enough to disrupt food supply chains. Food and consumer good businesses have been hit hard by recruitment and retention challenges in 2020 and 2021. This is resulting in lower order fulfilment levels than normal, meaning there is an impact on availability of some food and groceries.

The government has committed to a package of support including the issuing of temporary visas for HGV drivers. Download our Viewpoint Special Edition: Focus on Labour Shortages for more insight.

Availability concerns slightly down

In the latest shopper research conducted for IGD over this last weekend 22-24 October 2021, there has been a slight decline in the number of adults interviewed who experienced shortages of some food and groceries in-store or online recently.

  • 63% of adults claim to have experienced shortages of some food and groceries in-store or online recently, down from 67% two weeks ago.
  • Concerns are highest in Northern Ireland (72%), South West (70%), North East (70%) and London (69%)
  • Claimed shortages are highest for fresh produce (22%), followed by soft drinks and dairy (both 19%), fresh meat or fish (18%) and bakery (16%).
Increased planned stockpiling

There has also been little in the number of adults who have recently felt the need to stock up or purchase more than they normally do (35% vs 34% two weeks ago). This is still relatively low compared to 50% in January’21 and a high of 64% in April’20.

There is a rising trend in the number who say they will or might stock up (45% vs 40% 8-10 October vs 34% 1-3 October). This is still much lower than the 60% recorded in March’20.

Half (52%) in London claim to have stocked up recently compared to just 24% in Yorkshire & humberside. Stockpiling is also highest among those aged 18-24 (48%), ABs (40%) and those with children at home (45%).

Category differences

The chart above compares the categories being stocked up and the categories that shoppers claim to be in shorter supply.

  • The top categories that are being stocked up remain tins and packaged foods (13%) and household paper (12%). These are followed by hand sanitizer, cereals and medicines (8% each).
  • Claimed shortages are highest for fresh produce (22%), followed by soft drinks and dairy (both 19%), fresh meat or fish (18%) and bakery (16%).
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