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19 March 2020
In a letter to customers, Co-op’s CEO Steve Murrells has explained how the retailer is responding to the coronavirus (COVID-19) situation and the role the business will play in supporting customers and colleagues. Key points: Food stores Staff are working round the clock to keep food stores stocked, clean and safe Investigating options to make sure the most vulnerable get the foo...
19 March 2020
As government advice and consumer reaction to the coronavirus (COVID-19) epidemic in the UK changes rapidly, food-to-go operators are adapting. Here are the latest responses to the situation from the leading companies: McDonald's  From 5am today (19th March) all restaurants will close seating areas and temporarily move to being takeaway, Drive Thru and McDelivery only Toilets and h...
18 March 2020
Amazon has announced initiatives it will take to help reduce the spread of COVID-19, whilst also supporting those directly and indirectly impacted by the virus. 100,000 new roles Amazon is creating 100,000 new full and part-time roles across its global business in its fulfilment centres and delivery network. This initiative aims to meet the increasing demand for Amazon’s products and servic...
18 March 2020
Iceland has announced it is encouraging stores to introduce priority shopping hours to allow the elderly and vulnmerable to shop when it's quieter, where possible. Meeting shoppers needs Priority hours for participating stores will be; Iceland: the first hour of each day The Food Warehouse: 8am - 9am each day  Managing director Richard Walker has said; "We are encouraging o...
18 March 2020
Restaurant and food-to-go operators in many countries around the world are having to adapt to new advice about social distancing in light of the coronavirus (COVID-19) pandemic. Here is a summary of the latest actions some of these operators are taking: Focussing on delivery In China, the delivery sector has reportedly quadrupled its turnover in the last two months, according to a rep...
18 March 2020
With ecommerce struggling to cope with high levels of demand, the physical store remains the main destination for many shoppers. Staff in stores are in direct contact with shoppers and so are at risk. It’s key to put these staff at the heart of your crisis management to protect them as they are paramount in providing food to people. Key points to consider In badly affected markets, su...
13 February 2020
The rapid growth of the convenience channel brings huge opportunities for you as retailers and suppliers. Our retail analysts have identified five trends that will shape the development of global convenience in 2020 and beyond.   1.Technology enabling convenience   Fast, efficient service is particularly important in this channel. Retailers globally are integrating digital ele...
13 September 2019
Account plans are your roadmap for the year ahead, helping you align strategy to grow your business with retailers. A great account plan should cover certain key areas (we’ve used Tesco as an example).   Understanding of the retailer’s strategy   You need to identify the retailer’s priorities and develop a checklist to trade. Do you know what it’s looking for from suppliers? ...
12 August 2019
In-home unattended delivery appeals to one in five UK online shoppers, says our ShopperVista* research. Younger shoppers show greater interest (37%) as do AB shoppers (28%) and those based in London (29%).  For retailers considering or starting to use this delivery method, here’s what you need to think about. 1. Do your shoppers trust you? Shoppers will already need to trust you si...
12 July 2019
Our insight team visits stores around the world, exploring the latest trends in consumer goods retail. We choose the most innovative, newest concept stores to help you stay up to date.  Some of the best we’ve seen this year are in Denmark and Belgium. We visited 7-Eleven’s latest concept store in Copenhagen, and top outlets in Brussels, Antwerp and beyond.  What the stores are doing well ...

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