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23 March 2020
In response to customer feedback, Sainsbury's has made changes to shopping arrangements to better fit the needs of distinct priority customer groups during the COVID-19 pandemic. In-store shopping hours amended NHS and social care workers will now be able to shop before other customers, from 0730 to 0800 every day from Monday to Saturday Elderly shoppers, disabled customers and their ...
23 March 2020
The situation for the UK foodservice industry has progressed rapidly since Friday when the government asked all pubs, restaurants, theatres and gyms to close.   Food-to-go store closures Over the weekend many of the country’s leading food-to-go operators, including McDonald’s, Starbucks, Costa, Pret and Nando’s  have closed stores – for takeaway, delivery and drive thru as well as dine-in. ...
20 March 2020
Asda has announced plans to hire more than 5,000 people whose jobs have been impacted by the COVID-19 outbreak. Opportunities for foodservice and travel sector workers The retailer is working with more than 20 national companies in sectors affected by COVID-19, such as travel and foodservice, to offer shifts or secondments to colleagues without work. Asda colleagues are also being urged to ...
20 March 2020
As spending drops off in the out-of-home sector, due to the Coronavirus (COVID-19) pandemic, UK foodservice wholesalers are looking to replace lost volume by offering online ordering services to end-consumers. These companies are seeking to tap into the huge demand flowing into the retail channel, where availability is often limited. Country Range members launch click & collect Several memb...
20 March 2020
M&S has announced considerations of the impact of COVID-19 on its outlook for the next 12 months of trading, as well as longer-term impact on the business. Clothing & home and international business significantly impacted The retailer announced trading over the next 9-12 months in its clothing & home division, as well as the international businesses, is likely to be severely impacted. Whils...
20 March 2020
As demand in the foodservice channel collapses but demand in the food retail channel soars, the two sides of the food industry are now exploring ways in which foodservice suppliers and wholesalers can support retailers by switching supply into supermarkets and convenience stores. British Frozen Food Federation (BFFF) launches ‘The Frozen Food Platform’ As a trade body with a broad membershi...
20 March 2020
Leading UK convenience retailer Co-op has announced it will create 5,000 new roles in a bid to provide temporary employment for workers being laid off in the hospitality industry.  The move, comes as the UK hospitality sector bears a significant impact from the Coronavirus (COVID-19) emergency as customers avoid restaurants, pubs and cafes in line with government advice. Recruitment procedure ...
20 March 2020
From next week, the government will temporarily relax some elements of Competition Law to enable retailers to work together and share resources.  This announcement comes as the government confirmed that it would temporarily relax drivers’ hours rules and relax plastic bag charges for online deliveries. Sharing data and pooling resources The changes will enable retailers to share data on sto...
19 March 2020
UK retailers are taking immediate action to address the challenges created by the COVID-19 outbreak. In this article we round up the latest initiatives from the sector. Prioritising vulnerable customers in-stores Sainsbury's has set aside the first hour of trading in every supermarket for elderly and vulnerable customers. For all other customers, its supermarkets will open one hour later th...
19 March 2020
Due to higher demand than can be met, Ocado has announced it will temporarily suspend access to Ocado.com. Temporary suspension The retailer will suspend its service for a few days in order to make some changes in order to better serve customers, with a particular focus on the vulnerable and elderly. Ocado said existing customers with orders will still receive them, with deliveries to mo...

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