A stimulating and thought-provoking workshop which provides the tools, processes, skills and structures to effectively manage customer relationships. 

An energising one day workshop designed to offer practical help in planning and preparing joint business plans, whether you are new to this way of working or just need to take time out and look at what you do in a different light.

Multiple dates
This interactive one-day workshop takes you through the end-to-end process from identifying the information you need, through to delivering actionable insights.

Are you an FMCG account manager, or in a customer-facing role and want to develop your sales capabilities? Or are you just looking for a refresher? Then our how-to-negotiate guide is for you.

Free online video, infographics and tools.

If you have a specific business challenge or training requirement we can tap into our expertise and put together something just for you.

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We’re helping members to explore the impact of possible Brexit scenarios, and to create negotiation frameworks that deliver win-win outcomes. Built on our robust knowledge and insight of the food and grocery supply chain, and complemented by tried and tested account planning tools, our economic experts and experienced commercial trainers can help you develop a strategic response that covers a range of possibilities.