Learn active listening techniques that will help you empathise and build stronger relationships at work in challenging times.
Are you preparing for an upcoming conversation with a customer? Do you want to improve your relationships with internal stakeholders or team members? Or are you looking to develop your coaching skills? You can get more out of most situations by focusing on truly listening. In this short video, you will hear about:
- Why active listening is so important and its influence on other people’s ability to think
- The different levels of listening that you might use in conversations
- Five simple but effective tips to help you improve