We’re the leading online and digital event for the grocery industry

IGD Online and Digital Summit 2017

 

Programme

DAY 1 - 10 October

08.00   Registration and refreshments
Participants will be able to connect with fellow delegates during arrival refreshments.

Learn from the world's best retailers

09.00  IGD welcome
Ben Miller, Global Insight Director, IGD

09.10   How to sell food in China
Learn about the highly developed Chinese e-commerce market from one of the world’s largest retailers, Alibaba. Discover how the Chinese shopper is using technology, how Alibaba is responding both online and offline and what this could mean for your business.
Leah Zhang, Senior Business Development Manager, Alibaba

09.35 Smart Shopkeeping at Ocado
Hear how Ocado is developing its online business in the highly competitive UK market. Learn about its latest innovations, such as its new Alexa Skill and how you can grow your business.
Thomas Thomaidis, Head of Marketing and Insight for Grocery, Ocado

10.00 Innovating for our shoppers
Hear how Tesco has developed its online operations, including its nationwide roll out of same day delivery. Learn how Tesco has improved shoppers’ on-site experiences and the opportunities this creates for you
Rafael Orta, Online Partnerships Director, Tesco

10.25  IGD wrap-up
Ben Miller, Global Insight Director, IGD

10.30   Networking break
Participants will be able to connect with retailers at dedicated stands and meet fellow delegates during refreshments

The online shopper and omnichannel retail

11.00  IGD welcome back
Simon Mayhew, Online Retail Insight Manager, IGD

11.05   Demystifying omnichannel – what do shoppers really want?
Learn from our latest IGD ShopperVista insight to understand the omnichannel opportunity. Understand who are omnichannel shoppers and their specific needs.
Vanessa Henry, Shopper Insight Manager, IGD

11.25  Sainsbury’s Argos, omnichannel retail
Hear a joint presentation from Sainsbury’s and Argos on how its developing the offline and online experience for shoppers. Understand what online grocery can learn from non-food retail.
Nicola Heaslip, Head of Online Trading, Sainsbury’s
Chris Corbin, Head of Digital Trading, Argos

11.50 Unilever, The journey not the channel, thinking beyond channels to journeys
Hear from the Executive Vice President of e-commerce at Unilever. Understand how manufacturers ‘create and fulfil demand’ has fundamentally transformed. Learn why we need to understand the end to end journey not just the channel.
Keith Higgins, Global SVP eCommerce, Unilever

12.15  IGD panel introductions
Simon Mayhew, Online Retail Insight Manager, IGD

12.20 The omnichannel opportunity Q&A panel discussion
As online increasingly influences offline shopping, we discuss the role and importance of online and digital in modern retail.
Keith Higgins, Global SVP eCommerce, Unilever
Nicola Heaslip, Head of Online Trading, Sainsbury’s
Sam Sudlow, Chief Operating Officer, Brandview

12.40  IGD wrap-up
Simon Mayhew, Online Retail Insight Manager, IGD

12.45   Lunch
Participants will be able to connect with retailers at dedicated stands and meet fellow delegates during lunch.

Changing customer expectations and how to respond

13.45  IGD welcome back
Guy Ousey, Head of Retail Insight, IGD

13.50   Convibo, 1-hour Grocery Delivery - The battle towards customer satisfaction and operational excellence
With the industry moving towards quicker deliveries, learn how shoppers are using the service and the economics of same day delivery.
Takis Malavetas, Co-Founder & CEO, Convibo

14.15  L’Oreal, changing shopper expectations and how to respond
In a category impacted by a large number of start-ups, learn how one of the world’s largest manufacturers is responding to fast changing shopper expectations and new competitors.
Nikki Akers, eCommerce Director, Consumer Product Division, L’Oreal

14.40  Gousto, meal boxes
Learn about the meal box market and the rapid development of one of the UK’s most successful start-ups.
Timo Boldt, CEO and Founder, Gousto

15.05  IGD wrap-up
Guy Ousey, Head of Retail Insight, IGD

15.10   Networking break

Building a successful online strategy

15.45  IGD welcome back
Simon Mayhew, Online Retail Insight Manager, IGD

15.50   Morrisons, Kerry Foods, Building a successful online strategy
Morrisons will update us on its future developments and with Kerry Foods bring to life successful supplier collaboration. Learn how to work collaboratively on joint commercial objectives including research online, purchase offline.
Chris Amor, Head of Online Insight, Morrisons
Gordon Morrin, ‎Trade Marketing & Ecommerce Director, Kerry Foods

16.15 Asda, integrating data and analytics into your online strategy
As Big Data comes to the fore, learn to not overlook opportunities in your small data. Learn which metrics to use and how you should use data to unlock short term gains. You’ll hear a specific case study of where Asda is adopting Big Fast Data techniques.
Tom Lloyd, Senior Development and Analytics Manager, ASDA

16.40  IGD wrap-up
Simon Mayhew, Online Retail Insight Manager, IGD

16.45   Networking drinks
Participants will be able to connect with fellow delegates with refreshments.

DAY 2 - 11 October

08.00   Registration and breakfast
Participants will be able to connect over breakfast with fellow delegates.

Learn from other categories and markets

09.00  IGD introduction
Guy Ousey, Head of Retail Insight, IGD

09.05  Behind the click: the hidden drivers of European online shopping
Learn from our ethnographic research on the deepest beliefs, emotions and motivations of British, French and German consumers that shape how they shop for food, and get pointers on how you can unlock demand and gain share of wallet online by serving them better.
Khiloni Westphely, ‎Senior Digital Expert, McKinsey
Indy Saha, VP Experience Design, McKinsey

09.35  How to capture the growing B2B ecommerce opportunity
You’ll learn from Diageo’s European research to help you understand the B2B opportunity. You’ll hear what trade shoppers are looking for and how to win with route to market partners.
Alex Snook, Senior eCommerce Manager B2B, Diageo

10.00   Coca-Cola, Global perspective on the future of online grocery and the online shopper journey
Hear about the trends, models and future development of digital and e-commerce from across the globe. How changing customer expectations such as speed and convenience drive new developments in e-commerce. From automatic ordering and replenishment to mobile optimised delivery – discover the latest trends and what they mean for your business.
Simon Miles, Global Customer Director, Coca-Cola

10.25  IGD wrap-up
Guy Ousey, Head of Retail Insight, IGD

10.30   Networking break
Participants will be able to connect with retailers at dedicated stands and meet fellow delegates during refreshments

Engaging the shopper along the path to purchase

11.00  IGD introduction
Guy Ousey, Head of Retail Insight, IGD

11.05   E Fundamentals and Nestle Purina, The golden rules for a successful product launch online
80% of new product launches fail* despite the amount of planning and resources that are invested in them. So what are brands missing? eCommerce Channel Lead of Nestle Purina, Vishal Krishna, will join CEO John Maltman, to share findings from research recently conducted by E Fundamentals.
*Stat from research body Catalina
Vishal Krishna, E-commerce Channel Lead, Nestle Purina
John Maltman, CEO, E Fundamentals

11.30  Kellogg’s, A global approach to creating custom marketing platforms for grocery eCommerce properties
From Oskar’s perspective which he has developed whilst working with major CPG companies Kimberley Clark, Mondelez and Kellogg in a global eCommerce capacity. Oskar will share his experiences of what works well and also what often fails as he draws on his experiences with platforms such as T-Mall in China, D2C platforms in the U.S and more familiar U.K retail platforms.
Oskar Kaszubski, Global VP E-Commerce Capability, Kellogg's

11.55   John Lewis, Department store retailing
John Lewis is a leading omni-channel retailer in the UK. Johnlewis.com stocks over 280,000 products and is consistently ranked as one of the top online shopping destinations. Hear about John Lewis’ latest developments and what the grocery industry can learn from non food.
Mark Felix, Director of Online Trade, John Lewis

12.20  IGD wrap-up
Guy Ousey, Head of Retail Insight, IGD

12.25   Lunch
Participants will be able to connect with retailers at dedicated stands and meet fellow delegates during lunch

13.25   Breakout sessions
You’ll be able to choose two out of three breakout sessions, on different topics, all running at the same time. After 40 minutes, you can change to a different theme. Or, you may have already arranged a 1-2-1 meeting via our event app.

ZX Ventures, an AB InBev Company, Boosting online sales at AB InBev
Learn about the ZX Ventures team, its direct to consumer business and its view on how to launch and market new brands, now and in the future.
Vladimir Sushko, eRetail Director, Europe, ZX VENTURES, an Anheuser-Busch InBev company
Julie Veryser, European Marketing Manager - Disruptive Growth, ZX VENTURES, an Anheuser-Busch InBev company

Chair: Simon Mayhew, Online Retail Insight Manager, IGD

Coca-Cola and Brand View: Don’t sell yourself short: How to stand out online in 2017
In today's ever-evolving digital landscape the need to adapt and customise to shifting customer and retailer needs is paramount. Learn how Coca-Cola align their strategy to cater for a rapidly changing, online-centric audience.
Rebecca Williams, Ecommerce Account Director, Brandview
Julie Millar, eCommerce Merchandising and Execution Manager, Coca-Cola


Chair: Guy Ousey, Head of Retail Insight, IGD

GS1: Transforming product data management for today’s grocery world
Product data is the backbone of the retail sector. However, 80% of product data is inconsistent and it has been estimated that £200m is lost in costs and lost sales. The problem has grown in recent years with the rapid growth of online shopping and the need to present ever more data to the consumer. This not only impacts on businesses’ bottom line but on consumers too, as they are increasingly purchasing goods based on incorrect or inconsistent data. Led by GS1 UK, on behalf of the industry, Digital DNA is a transformational project to implement a single UK product data catalogue for the grocery sector. Launching in 2018, the catalogue will allow suppliers to input data using a harmonised data model, and retailers to take data out in a way that suits them. The data will be independently quality assessed and is royalty free – as it is owned by the suppliers. Digital DNA is for the industry, by the industry. It will reset the fundamentals of product data sharing between retailers and suppliers by providing one way of introducing new products, making changes to products, describing products and viewing B2B2C data across the industry – online and in-store.
Jim Dickson, Head of Retail Grocery, GS1
Kim Ludlow, Solutions Director, GS1

Chair: Toby Pickard, ‎Innovations and Trends Specialist, IGD

14.20  Breakout sessions
You’ll be able to choose two out of three breakout sessions, on different topics, all running at the same time. After 40 minutes, you can change to a different theme. Or, you may have already arranged a 1-2-1 meeting via our event app.

Bazaarvoice, King of Shaves, L’Oreal: How to find, reach, and win loyal grocery shoppers in the digital age
Learn how established brands can leverage digital channels to unlock new markets and drive brand engagement. Hear about innovative marketing techniques that give disruptor brands a seat at the table alongside legacy brands. How you can leverage consumer voice to gain shoppers and drive loyalty.
Naomi Waddoups, Manager, Client Partner, Bazaarvoice
Andy Hill, Managing Director, King of Shaves

Noorin Virani, Senior CRM Manager, L’Oreal

Chair: Simon Mayhew, Online Retail Insight Manager, IGD

dunnhumby: The future of digital marketing
With technology developing at pace, hear from dunnhumby on how we might be influencing shoppers in the future
Matt McLellan, Head of UK and Ireland, dunnhumby
Adam Smith, Head of Media Strategy, dunnhumby

Chair: Toby Pickard, Innovations and Trends Specialist, IGD

Digitalisation of the supply chain through the internet of things
The Internet of Things has the potential to transform many areas of our lives and the supply chain is no exception. Discover how it will help create connections, disrupt dogma and reinvent value for businesses and for shoppers. Build your capabilities for a world where the value of your products extends beyond the product itself to the data it generates and the services this supports.
Darren Smillie, IGD

Chair: Guy Ousey, Head of Retail Insight, IGD

15.00   Networking break
Participants will be able to connect with retailers at dedicated stands and meet fellow delegates during refreshments

Digital innovation in retail, what’s next and how can you prepare?

15.30  IGD welcome back
Simon Mayhew, Online Retail Insight Manager, IGD

15.35   Digital innovations from around the world
Toby will present compelling case studies from around the world and will offer you thought provoking examples that will show how the food sector will need to continue to innovate to meet shopper and consumer increasing expectations.
Toby Pickard, ‎Innovations and Trends Specialist, IGD

16.00   Future Digital Transformation
To finish the event we look into the future with the help of Christopher Barnatt a futurist at ExplainingTheFuture.com. Understand what the world could look like in the future and what we should prepare for.
Christopher Barnatt, Futurist, ExplainingTheFuture.Com

16.25   Concluding remarks
Simon Mayhew, Online Retail Insight Manager, IGD

16.30   Close

Online and
Digital Summit 
2017

Pricing

IGD Members

£950 | €1140

Non-members

£1550 | €1860

Prices displayed ex-VAT. 

Event sponsor

E-Fundamentals

Bazaarvoice

Event exhibitor

ClavisInsight

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Innovating range for success

'Innovating range for success’ — It’s the holy grail of category, adding innovation that’s not at the expense of existing product lines. Download for FREE ShopperVista’s latest findings from 1200 grocery shoppers on their interest in innovation.

DOWNLOAD FREE PDF HERE