Article list

22 November 2012
How M&S introduced business mentors to provide ongoing career and pastoral support for mangers coming off the company graduate scheme. What triggered the project / work ? There had been a gradual decline in senior role appointments to ex members of the business graduate scheme and a rise in ex graduates leaving the business within 2 years of coming off the scheme. It was agreed that the ...
22 November 2012
Each IT system within L'Oreal has a number of nominated 'Key Users', who hold the role in addition to their day-to-day operational role. This case study documents the experiences of a Key User for SAP and BI systems.   What triggered the initiative? In both cases, the previous Key Users had either left the business or moved to other roles, leaving a vacancy to fill in the Key User c...
22 November 2012
How L'Oreal appreciated the opportunities of entering into industry awards to recognise achievements and talents. What triggered the initiative? Internally the team I work in is considered relatively new; therefore it was our ambition to gain more exposure on achievements which were being made. This coincided with the 2012 launch of the IGD Leading Light Award, therefore I decided this c...
22 November 2012
How working on projects can support personal development   What triggered the initiative? As part of a process review, we identified the opportunity for improvement  to the non EDI work stream in Heinz and I was asked to contribute to this. Who supported the initiative? A project team was set up to support this project. My line manager also supported me. Who did you involve and...
22 November 2012
An initiative to place a Heinz employed shared resource in each of the top four customers. What triggered the project? As part of Heinz business decision for increased collaboration, Heinz to roll out this position in the top four customers. Who supported the project? Sponsored by the Chief Customer Officer UK&I and supported by the commercial team and Head of Customer Development....
22 November 2012
A graduate secondment in the Heinz Customer Logistics Supply Chain Team.   What triggered the initiative? As part of the Supply chain graduate programme, I was seconded to a customer logistics role (CLM) for some of our Convenience & Impulse (C&I) accounts. During my time in this role, I saw an opportunity to improve the efficiency of our delivery to these C&I customers which would not ...
22 November 2012
How Heinz used coaching to support the personal development of a newly appointed team manager.   What triggered the initiative? As a result of a restructure of the Customer Service team, one of the existing team members was appointed to a newly created management role.    The individual appointed had no previous man management experience.     Who supported the initiative? Myself, ...
22 November 2012
Is passionate about understanding, anticipating and responding to the changing requirements of customers in the right way.   Impact  Success relies on close alignment with your customers and in taking a proactive and collaborative approach to achieve win-win solutions. Customer focus - performance levels
22 November 2012
Understands the business priorities and supply chains role in achieving them. Impact  The supply chain is an enabler of business excellence and competitive advantage. Impacts of decisions made in supply chain affect customer satisfaction and financial success in both the short and long term. Business awareness - performance levels
22 November 2012
Is able to recognise, promote and enable opportunities for improvement through change. Impact  In order to drive operational excellence the supply chain must remain fluid and responsive to change. Individuals within the supply chain are often required to act as change agents to maintain or improve the efficiency of the chain. Change orientation - performance levels