Using reflection to help boost your effectiveness and resilience

Date : 08 April 2019

In a fast-changing industry, structured reflection can help you make sense of challenges and identify opportunities to navigate through them.

Work through each step to build your knowledge.

Step 1

Watch the webinar recording to:

  • Learn about the business benefits
  • See how to take a structured approach to reflection
  • Be able to practice with some examples to get you started
  • Get practical tips on how to fit it around a busy work schedule

Step 2

Practice what you’ve learnt by downloading the activities


Step 3

Get extra insight by viewing the most popular questions posed to our speaker, Sue Blight.

1. How can I encourage reflection as a way of working in my business?

I would search out senior leadership champions to gather momentum. For example, those who have already received executive coaching will probably already understand the power of reflection. More introverted leaders may be a good source of influence as their natural tendency is towards reflection.

Alternatively you could offer to pilot a reflection activity in your part of the business to test it's effectiveness yourself. Make sure you have measurement in place, e.g. 360 feedback, staff engagement scores or setting SMART learning objectives.

2. How can you overcome stubbornness and ego to self-evaluate more effectively?

The research that I completed with managers over a 3 week period showed that curiosity was a pre-requisite for successful reflection. Stubbornness and ego can be defence mechanisms, which often mean that individuals will be more resistant to looking at themselves in the mirror. Specific and observable feedback is the first step to opening up blind spots.

3. How does reflection help in an environment where we are being asked to do more, but with less resource?

This is a common issue so a good example of how to use reflection. I suggest you set a goal around it with clear measures (e.g. reduce tasks by 10%) and reflect on the following:

  • Am I doing the right things?
  •  What can I drop?
  •  Would anyone miss me not doing it?

As an example, I have coached someone on this very topic. He was overloaded and was asked to take more responsibilities into his function. The coaching process involved him redefining the purpose of his function through reflection and where did his team added value. He appraised the team’s workload on the basis of "essential", "desirable" and "nice to do“, then encouraged the team to do the same to see the areas of crossover. He also reviewed whether his team were the right team to deliver some activities, or whether they had picked up some activities almost unconsciously over a few years.

Sue Blight

Sue Blight, Executive Coach and Training Consultant

Sue is an experienced business coach, renowned for developing resilience through her agile and structured coaching. After a successful career as a general manager in retail, Sue led learning & development functions across BAA, First Choice Holidays and Dairy Crest. In the past 2 years she has delivered development solutions for international and financial service clients, including Prudential, Howdens, Nissan, Dole and Renault.

Sue leads a coaching and leadership training business, using a broad network of specialist associates. She delivers leading-edge thinking following her Coaching and Behavioural Change Masters Distinction from Henley Business School. Her dissertation on the ‘value of reflection in business’ resulted in the development of a powerful leadership programme to deliver results rapidly and measure success in organisations needing pragmatic but incremental, tangible, improvements.

07843 326082
[email protected]

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