Frequently asked questions


IGD and Co-op are working together to bring you, the suppliers, back into the room, to detail and discuss the progress on Co-op’s Pure Convenience Strategy since their last event in 2022, that puts customers and missions at the heart of everything they do. As well as the option to attend in person at Manchester Central, you can alternatively purchase a virtual ticket where content from the day will be streamed live to you via our virtual event platform.


The Co-op Trade Briefing 2023 from IGD is being held at Manchester Central Convention Complex, Windmill Street, Manchester, M2 3GX


To review recommended accommodation options close to Manchester Central Convention Complex, please click here.

Dress code

Business casual is what most attendees opt for, and we suggest comfortable shoes as you move around the venue.

What’s the format of the event?

In-person ticket holder:

  • Attend the latest strategic updates from the Co-op leadership team
  • Replay selected presentation content on-demand from the event in your own time
  • Put your questions to Co-op’s leadership team during a live and interactive Q&A
  • Visit the Co-op commercial team stands during the networking session, have pre-booked 1-2-1 meetings, make
  • connections and meet Co-op leaders in this engaging space
  • Enjoy a menu brought to you by Co-op’s Delicious Food Team that reflects the Pure Convenience Strategy
  • Our event app provides advance access, giving you time to prepare for the event and gain the most from the
  • programme and venue on the day

Virtual ticket holder:

  • Watch live the latest strategic updates from the Co-op Leadership Team
  • Replay selected presentation content on-demand from the event in your own time
  • Put your questions to Co-op’s leadership team during a live and interactive Q&A
Where can I find the event details/ programme?

You can view the event programme on our website, by clicking here.

When will I receive my ticket? When will I receive my access to the virtual platform?

IGD have adopted a paperless approach to ticketing. The day before the event, every attendee attending in-person, will receive a QR code for entry, which will be used to print your badge on the day. If you have registered for a virtual ticket, you will receive a personal access link to the event platform, one week prior to the event.

I am registered for the event but haven’t heard anything in a while. What should I do?

All communications regarding the event will be sent via [email protected]. If you feel you have missed any communications, please reach out to [email protected].

I can no longer attend, could I please get a refund? Would it be possible to transfer my ticket to someone else?

A reminder of our refund policy below.

Over 30 days notice - Full refund

15 - 30 days notice - 50% refund

Less than 15 days notice - No refund

If you wish to transfer your ticket to a colleague, this is free of charge, please send over their details as well as those of the individual they will be replacing, to [email protected]. Please make sure the request is with us one week prior to the event to ensure access to the event app and virtual platform.

Could I please get a VAT receipt for my order?

A receipt will be sent to your company’s finance department once your order has been processed. If you would like a copy, please send your order number & request to [email protected].

Can I access the presentations after the event?

Yes, select presentations and content will be available for you to view after the event (within 5 days of the event ending).

You will be sent an email once slides are accessible via your MyEvents section and on the IGD app.

If you can’t find your email, please follow these directions to access the slides:

  1. Click My IGD on the top banner
  2. Enter your email address and password
  3. Locate the Co-op Trade Briefing folder in My Events and click more details

Please note, presentations are only available to delegates of the event. Not all slides and information will be available, this is left to the discretion of Co-op.

Still having problems accessing the slides? Please email [email protected]

How do I communicate my accessibility needs?

We are committed to providing a welcoming and inclusive event experience for all attendees. If you have an accessibility-related requirement or request for this event, please let us know in your registration profile (which you’ll be sent once your ticket has been purchased). You can also email us directly at [email protected].

Commitment to diversity and inclusion

Inclusion and diversity are fundamental to our culture at IGD. We are committed to fostering a deep sense of inclusion to enable attendees to feel themselves at our events. The following measures are in place to support this:

  • You can include your gender pronoun on your badge, via your registration profile (which you’ll be sent, once your ticket has been purchased).
  • Should you have any personal requirements outside of your business purpose at this event, please get in touch with our accessibility ambassador, Shannon Evans who will discuss your needs with you. Shannon will be available at the Registration Desk for the duration of the face-to-face event and can be reached at [email protected] before and during the event.
  • A dedicated inclusion and diversity room will be available, please do email our accessibility ambassador for further details.
Keeping you safe

IGD is committed to providing safe and secure environments for our attendees in conjunction with the venues we choose. All local and national authority guidance and regulations will be adhered to by IGD and the venue team.

We will continue to monitor for any change to the guidance and regulation. Further information on IGD’s Event Health & Safety can be found here.

How sustainable is this event?

IGD and Co-op have worked to minimise our environmental impact wherever possible.

There will be minimal printed material and the use of recycled, recyclable and bio-degradable products wherever possible.

Carbon impact of events

Virtual events have brought some fantastic benefits in the mission to reduce our carbon footprint. However, as we return to face-to-face, we’ll be putting measures in place to continue our mission in this area:

  • You will have access to our Event App which will provide you with an interactive schedule and map, digital resources and documents.
  • We’ll be using recycled, recyclable, and biodegradable materials wherever possible.
  • Food waste will be kept to a minimum
  • We track the carbon footprint of our events, so we can measure year on year reductions.
  • You can help support this mission by considering the following options:
    • Travelling by public transport to the event.
    • Utilising your time in Town to conduct other meetings around this event.
    • Drop your badge and lanyard back to us at the end of the day, so we can clean and reuse this.