Digital Retail Models of the Future
Digital retail models of the future

In this report we explore the global proliferation of retail innovation from three directions: established players, online specialists and the new ecosystems.

We believe that plenty of the new emerging models are set to grow and prosper which means established retailers will need to work hard and swiftly, either to limit their impact or to emulate them. We’ve drawn on the knowledge of IGD’s global team of experts. From our offices in the UK, Singapore and North America, our teams travel the globe to meet with retailers and manufacturers, to see best practice in action and understand how the world of food and consumer goods is developing.

By 2023 Asia-Pacific will lead the way in ecommerce growth…

Asia-Pacific’s online grocery market will grow by 196% by 2023, adding $198bn

North America’s online grocery market will grow by 152% by 2023, adding $38bn

Europe’s online grocery market will grow by 66% by 2023, adding $21bn

Our research into digital evolution answers three key questions

What retail models will emerge from the digitisation of the consumer goods industry?

How will these models evolve?

What capabilities will you need to win with your customers in this new world?

Three digital retail models of the future

We expect these models to develop as the food and consumer goods industry advances digitally.


Rapid evolution

Businesses are transforming established operations through digital technology, to enhance their stores, reduce costs and improve connectivity with customers.

Ecommerce 2.0

The first, mainly standardised wave of ecommerce is fragmenting into a variety of creative new ways to sell and add value.


A network of retail and consumer services is emerging, linked by logistics, financial services and technology.


Download our report to understand the retail models and learn how to win with your customers…

The Consumer Goods Forum is a global, parity-based industry network that is driven by its members to encourage the global adoption of practices and standards that serves the consumer goods industry worldwide. It brings together the CEOs and senior management of some 400 retailers, manufacturers, service providers, and other stakeholders across 70 countries, and it reflects the diversity of the industry in geography, size, product category and format.

"While of course growth remains challenging for all of the established players in the industry, many are nevertheless finding that the ongoing disruption presents exciting opportunities. This report presents several ideas for consumer goods and retail companies looking to secure their long-term future, and we'll be discussing some of these themes at the Global Summit in Vancouver: how scale and agility can impact your business model, how digital technologies will permeate decisions and how new forms of collaboration will help drive the sustainable evolution of our industry. "
Peter Freedman, Managing Director, The Consumer Goods Forum

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Contact us

Stewart Samuel

Program Director
IGD Services North America
Email: [email protected]

Toby Pickard

Head of Insight
Innovation and Futures
Email: [email protected]

Shirley Zhu

Program Director
IGD Services Asia
Email: [email protected]