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* Online Shopping 2009 11/12/2009 *
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Online Shopping  

New research exploring how the internet is changing food & grocery retailing and marketing, now and in the future

 

IGD predicts that the value of the online grocery market will nearly double in size by 2014, with a forecast annual growth rate more than three times faster than that of the wider grocery sector. With broadband penetration and internet familiarity rising fast, alongside the development of retail websites and new and enhanced online services, the online world will increasingly influence shoppers and the decisions they make.

With shoppers seeking greater diversity in where they buy their food and groceries, retailers and suppliers will need to understand the evolving demands of shoppers and adapt their strategies accordingly.

With an increasingly competitive online market place, how can retailers increase loyalty levels and appeal to a new breed of online shopper? How can suppliers adapt point-of-purchase marketing to this format to encourage a greater degree of impulse purchasing?
 

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Online Shopping will help you to understand:

How online grocery shopping behaviour and motivations are changing

The role of online point of purchase marketing for the food and grocery industry

How shopping for groceries online differs to in-store

The drivers and barriers to the future growth of online shopping

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EXECUTIVE SUMMARY
  • Key findings
  • Implications
RESEARCH OBJECTIVES AND KEY QUESTIONS
  • Research methodology
ONLINE GROCERY SHOPPING MARKET OVERVIEW
  • How many are online and shopping online?
  • How many are conducting online grocery shopping?
  • How do online grocery shoppers differ in profile?
  • What triggers online grocery shopping?
  • What are the perceived benefits of online grocery shopping?
ONLINE GROCERY SHOPPING USAGE AND BEHAVIOUR
  • How often do shoppers conduct online grocery shopping?
  • How does online grocery shopping frequency differ by shopper group?
  • Which products do shoppers prefer to purchase online versus in-store?
  • How many online supermarkets do shoppers use?
  • How many shoppers intend trying another online supermarket?
  • Do online shoppers choose the same supermarket as offline?
  • What are the reasons for choosing an online supermarket?
  • How do drivers for online store choice vary for different supermarkets?
  • Implications
THE ONLINE SHOPPING JOURNEY, PLANNING AND IMPULSE
  • Do shoppers plan more online or in-store?
  • Is there a typical online shopping journey?
  • Do shoppers impulse purchase more or less of their grocery shopping online?
  • What are the reasons for buying ‘less on impulse’ when online?
  • What are the reasons for buying ‘more on impulse’ when online?
  • Implications

ONLINE POINT-OF-PURCHASE MARKETING
  • What would prompt online shoppers to try something new?
  • Free samples
  • Special offers
  • Linked product suggestions/deals
  • Product information and photos
  • Identifying new products
  • Advocacy (reviews/recipes/e-mails)
  • Online point-of-purchase case study
  • Implications
ONLINE PROMOTIONS
  • Which promotions would prompt shoppers to try something new online?
  • How does the impact of promotions on product trial differ between online and in-store?
  • Implications
WHAT DO SHOPPERS DISLIKE ABOUT ONLINE GROCERY SHOPPING?
  • Pricing/promotions
  • Availability/use by dates
  • Delivery
  • Products
  • Website/ordering
THE FUTURE OF ONLINE GROCERY SHOPPING
  • What are the growth forecasts for the online channel?
  • How will grocery shopping patterns change in the future?
  • How does future grocery shopping intentions differ by demographic group?
  • What are the drivers for increased online grocery shopping?
    • How do the drivers differ by current and potential online grocery shoppers?
    • What improvements need to be made to the pricing?
    • What improvements need to be made to availability and delivery?
    • What improvements need to be made to ordering?
    • What improvements need to be made to products?
    • How do shoppers react to new technology?
  • Implications
KEY INSIGHTS AND IMPLICATIONS
 
APPENDIX
  • Qualitative research methodology
  • Quantitative research methodology
  • National survey
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This report is available as part of ShopperVista, IGD’s online Shopper Insight subscription service. To access this research or to find out more, please log-in here
 

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