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* Balancing Food and Non-Food In-store Date Published: 30/11/2007 *
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Balancing Food and Non-food In-store  

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IGD's guide to the opportunities for non-food in supermarkets, and the potential threat they represent to the food offer

 
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In total non-food, including non-food grocery, now accounts for over £30bn within the major multiples, which represents almost a quarter of all sales within the UK grocery market. In the competitive retail environment, retailers have been looking to the higher value, non-food categories to generate higher revenues and profit in the face of declining consumer spending on food and grocery products. Instrumental in this success has been the hypermarket format, and IGD predicts hypermarket store numbers to rise to 800 stores by 2009, as well as growth in dedicated formats such as Asda’s George and Living fascias.

With the successful advancement of non-food within hypermarkets and larger supermarkets, alongside the tougher planning regulations now in force and the significant growth being reported in the convenience channel, what is the right balance between food and non-food? For supermarkets dealing with a growing array of formats, and for manufacturers wanting to expand distribution of their non-food products in the supermarket channel, what do shoppers want from non-food in their stores? What improvements are shoppers wanting to see to the range and merchandising of non-food categories in supermarkets? How does the supermarket offer compare with that on the high street? What impact does non-food have on the food offer?

IGD's shopper research on ‘Balancing Food and Non-food In-store’ seeks to understand the increasing demand for non-food within the major multiples, and identify where the opportunities lie.

 

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In Balancing Food and Non-Food In-store, find the answers to these questions:

How non-food is being shopped in the major multiples, and how has this changed in recent years?

How retailers and suppliers can improve the non-food offer as well as the balance between food and non-food?

How important the non-food offer is to the store decision process?

Why shoppers buy non-food in supermarkets as opposed to other non-food specialists, and how this differs by category?

Shoppers’ attitudes to non-food in supermarkets, and the impact it has on the food offer and their overall shopping experience?

What are the essential non-food categories that shoppers would like to see in all supermarkets?

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EXECUTIVE SUMMARY
  • Market background
  • Shopping behaviour and the impact of supermarket non-food
  • Strengths of the supermarket non-food offer
  • Weaknesses of the supermarket non-food offer
  • Impact of non-food on supermarket perceptions
  • Focus on individual supermarket non-food categories
  • Improving the supermarket non-food offer
     - Balance of food to non-food
     - Range of non-food
     - Cross-merchandising
     - Customer service
     - Standalone formats
  • Implications for the industry
RESEARCH OBJECTIVES
  • Research methodology
UK GROCERY MARKET
  • Non-traditional non-food in the grocery market forecast to 2012
  • Non-food at Tesco
  • Non-food at Asda
  • Non-food at Sainsbury's
  • Non-food at Morrisons
  • Non-food as a driver of store choice
APPROACH TO NON-FOOD SHOPPING IN SUPERMARKETS
  • Purchase non-foods and not food
  • Purchase non-foods and buy food while in store
    - Non-food shopping: food incremental
  • Purchase non-foods only when buying food in store
     - Food shopping: non-food incremental
  • Do not purchase non-foods in supermarkets
REASONS FOR SHOPPING IN SUPERMARKETS FOR NON-FOOD
  • Reasons for purchasing non-food grocery from supermarkets
     - Key themes for purchasing non-food grocery from supermarkets
  • Reasons for purchasing non-traditional non-food from supermarkets
     - Key themes for purchasing non-traditional non-food from supermarkets
  • Reasons for purchasing non-traditional non-food from other stores
     - High street appeal
  • Supermarket strengths - for non-traditional non-food products
  • Supermarket weaknesses - for non-traditional non-food products
  • Non-food in supermarkets makes life easier
  • Non-food in supermarkets makes shopping more interesting
  • Negative attitudes to non-food in supermarkets
  • Negative impact on the shopping experience
  • Spending too much in one store
FOCUSING ON INDIVIDUAL NON-TRADITIONAL NON-FOOD CATEGORIES
  • The essential non-traditional non-food categories
  • Newspapers and magazines
  • Clothing and footwear - supermarkets' market share
  • Greetings cards
  • Flowers and plants
  • Stationery
  • Entertainment products - supermarkets' market share
  • Cookware and tableware
  • Small electrical items
  • Toys
  • Seasonal
  • Homewares (e.g. towels)
  • Mobile phones
  • Televisions
IMPROVING THE SUPERMARKET NON-TRADITIONAL NON-FOOD OFFER
  • Improving the balance between food and non-food
  • Improving the range of premium and ethical non-food
  • Improving how non-foods are merchandised
  • Improving customer service for non-foods
  • More stand alone non-food supermarkets
  • Key shopper insights and implications
CONCLUSION
  • Key Shopper Insights and Implications for Industry
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