This conference has now taken place. See the full list of upcoming IGD conferences & events for the grocery industry here.
Recent IGD research shows:
The value of online grocery shopping is forecast to double by 2015 with sales set to reach £9.9bn – twice its value of £4.8bn at the end of 2010
Sales online continue to grow at a faster rate than any other sector in the grocery market, with growth of 21.4% last year
"The strong growth predicted for the online grocery channel presents an opportunity for companies of all sizes and types - retailers, manufacturers, local producers – to meet the needs of today’s multi-channel shopper." Joanne Denney-Finch, chief executive, IGD
How can you maximise the commercial opportunities presented by the online channel? What do you need to do differently to succeed? How are other businesses making it work?
Last year’s inaugural Online Grocery Retailing conference received rave reviews from its delegates with 100% of those providing feedback telling us they learnt something new. The thirst for knowledge remains strong and IGD will again seek to satisfy this by bringing together leading retailers, manufacturers and market analysts from across the online grocery channel to share their experiences.
Delegates will have free wi-fi access on the day.
Learn from the online experiences of the leading retailers – how they have developed their capabilities, and how manufacturers can benefit
Discover how retailers expect the channel to evolve, how they are positioning for growth, and the role you can play in this
Gain insight into supplier best practice in the online environment, and discuss what it takes to win online
Hear the latest shopper and market research on online grocery retailing, with forecasts of how the channel will develop
Network with delegates from manufacturers, retailers and service providers who are focused on developing the online grocery retail channel
CONFERENCE BEGINS
08.30
Registration and refreshments
Session 1: The Online Opportunity
09.30
Welcome and introduction
Nick kicks off the 2011 Online Grocery Retailing conference and outlines the themes of the day.
Nick Everitt, Head of Market Intelligence, IGD
09.35
Opening address – the importance of online
Graeme is responsible for delivering sales and profit growth for Asda’s online businesses across grocery, George clothing and general merchandise. Graeme discusses the importance of a multi-channel retail strategy and how the latest trends impact Asda’s online food business.
Graeme Douglas, Director of New Business Supply Chain, Asda
09.55
e-Convenience
As the major multiples implement different business models to compete for the shopper’s main grocery spend, what does this mean for convenience retailers? Helen explores the opportunities.
Helen Bridgett, Head of Strategy, Insight and Planning, The Co-operative Group
10.15
How is the online landscape developing
The UK is currently Google's primary retail market outside the US and the most advanced major country in terms of e-commerce and online advertising spending. Simon shares what Google has learned about the online retail channel from working with retail partners as well as analysing millions of consumer searches every day.
Simon Hall, Industry Manager, Retail, Google UK
10.35
Refreshments and networking
Session 2: Following the Online Shopper
11.05
Following the online shopper
As the online channel continues to grow, and capabilities across the industry develop, how is the online shopper changing? Building on IGD's earlier research, Ben will share some new shopper insights on who today’s connected consumer is and what they want from their online shop now and in the future
Ben Miller, Head of Shopper Insight, IGD
11.25
Social by design
Social media’s impact on consumer behaviour is inescapable, but how is it influencing the shopping process? Jon reviews the latest developments on the social web; how organisations are adapting to this and how social marketing can support their efforts.
Jon Harvey, UK Sales Manager, Facebook
11.45
E-Commerce and Unilever
Andy is responsible for growing business through internet channels in the UK and the delivery of Unilever's e-commerce strategy. Andy outlines the opportunity for FMCG brand owners to engage with shoppers online.
Andy Houghton, Customer Director, e-commerce, Unilever
12.05
Gaining a shopper understanding by selling direct
Paul heads up Consumer Healthcare's category management team and is also responsible for the strategic development and execution of GSK Direct - GlaxoSmithKline’s direct to consumer e-commerce site. He will share some of the online shopper learnings that GSK has collected through selling direct, as well as demonstrating how these have been utilised in the development of strategies which have delivered category growth for retail partners both on and offline.
Paul Gurnell, Category & E-Commerce Controller, GSK Consumer Healthcare UK
12.25
Discussion Session
Your chance to put your questions to several of the morning’s speakers.
12.45
Networking Lunch
Session 3: What it Takes to Win Online
14.00
Maximising the online opportunity
Using IGD’s latest research on the online grocery market, Jamie reviews market growth predictions, as well as discussing the challenges and opportunities for manufacturers online, drawing on examples from around the world.
Jamie Trust, Senior Business Analyst, IGD
14.25
Supplier panel
As experts in the online channel representing 15 categories, Taryn, Greg and Stuart established the E-Tail Forum in early 2010. It aims to provide “a best practice channel for e-tailing execution within the grocery market driving category strategies and growth with key retail partners for shopper advantage”.
The trio will share their real-world experiences and practical tips on: establishing E-tail in your business; how to best engage with the retailers and understanding the results.
Greg Duce, Category Manager - Ryvita & Online, The Jordans & Ryvita Company Ltd
Stuart Heffernan, Online Strategy Manager, Kerry Foods
Taryn Mitchell, Global Customer Development Manager E-tailing, Reckitt Benckiser UK
14.55
milk&more – an online opportunity
Dairy Crest’s internet doorstep delivery proposition, milk&more, delivers a range of over 250 products to over 180,000 active customers every week. With weekly sales recently moving through the £1million mark, Andrew will share the story so far and how Dairy Crest is investing for future success.
Andrew Kendall, Marketing & Buying Director, Dairy Crest
15.15
Winning with Tesco.com
In 2010/11 Tesco generated total online sales of £2.4bn, an annual increase of 15%. Online operations will continue to become much more important to Tesco over the next five years as it broadens its product and service offer, invests in new capacity, expands online internationally and makes its service more convenient to customers.
Barney reviews recent progress and explores how suppliers can share the online sales potential with Tesco.
It provided an excellent insight to the pace of developments in the digital world, the impact that this will have on retail, and the opportunities that exist for suppliers, customers and consumers.
Very worthwhile from a personal and business perspective. Well done.
A brilliant conference, one of the best and relevant ones I've been on.
An excellent conference, great speakers and well attended. I was riveted all day, and have come away with a long 'to do' list, with "get the basics right" at the very top. A great networking opportunity as well.
Venue Details:
British Museum Great Russell Street London WC1B 3DG
Cancellations and name changes to be confirmed in writing
Over 30 days notice
- Full refund
15-30 days notice
- 50% refund
Less than 15 days notice
- No refund/transfers
IGD Members
Non-Members
Academic Institutions
GBP
£ 450
£ 675
N/A
EUR
€ 540
€ 810
N/A
Additional Information:
Prices displayed ex-VAT. Fee includes briefing papers (subject to availability) refreshments & sandwich lunch. Fee also includes delegate pack and electronic version of all slides. This session is promoted by IGD as agent for IGD Services Ltd. Cheques need to be made payable to 'IGD Services Ltd.' IGD reserves the right to alter any element of the programme, such as speakers, times and venue, should the need arise.
How is the digital revolution transforming the food and grocery industry? Find out with Online Grocery Retailing: Building Capability for a Digital Future, IGD’s guide to succeeding in the dynamic and fast growing online grocery channel.
